Shipping & Delivery

We want your Next Origen order to reach you safely and in good condition.

Order Processing

Orders are generally processed after payment confirmation. Processing time may vary during high-demand periods, holidays or promotional events.

Delivery

Your estimated delivery time will depend on your location and the shipping service available for your order.

Once your order has been dispatched, you'll receive tracking information where available.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order is shipped, use the tracking information provided to follow its progress.

Delivery Delays

While we work with our shipping partners to deliver orders on time, occasional delays may occur due to weather, logistics disruptions, remote locations or circumstances outside our control.

If your order appears significantly delayed, please contact us with your order number and we'll help you check its status.

Incorrect Address

Please make sure your delivery address and contact details are correct before placing your order.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Damaged Package

If your package arrives damaged, please take photographs of the package and product before disposing of anything and contact us as soon as possible with your order number.

We'll review the issue and help you with the next steps.