Refund policy

At Next Origen, we want every order to reach you safely and in good condition.

Because our products are food items, we do not generally accept returns of products that have been delivered correctly and are no longer wanted. This helps us maintain product safety, hygiene and quality.

However, if you receive a damaged, defective, incorrect or compromised product, we are here to help.

Damaged or Incorrect Products

Please contact us within 48 hours of delivery if:

  • Your product arrives damaged.
  • You receive the wrong product.
  • The package is opened, torn or appears tampered with.
  • The product received is materially different from what you ordered.
  • You believe the product has a quality or safety issue.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging
  • Photographs of the shipping package, where applicable
  • A short video, if the condition of the package or product cannot be clearly shown in photographs

Our team will review the information and determine the appropriate resolution.

Refunds and Replacements

Depending on the situation, we may offer:

  • A replacement product, or
  • A refund for the affected product.

If a refund is approved, it will generally be processed to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on your bank, card issuer or payment provider.

Products That Cannot Be Returned

For food safety and hygiene reasons, we do not accept returns for products that:

  • Have been opened or used.
  • Are being returned simply because the customer changed their mind.
  • Were ordered incorrectly by the customer.
  • Have been improperly stored after delivery.
  • Are returned without prior approval from Next Origen.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method.

Delivery Issues

If your order is marked as delivered but you have not received it, or if there is an issue with the delivery, please contact us as soon as possible with your order number.

We will coordinate with the delivery partner and investigate the issue.

How to Contact Us

For return, replacement, refund or order-related assistance, please contact:

Email: support.nextorigen@gmail.com

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST

Please include your order number in your message so that we can assist you faster.

Our Commitment

We take product quality, safety and customer satisfaction seriously. If something isn't right with your order, please contact us and we'll review the issue and work towards a fair resolution.

Next Origen
Thoughtfully made for everyday living.